Refund and Return Policy for Designer Baby Products
Effective Date: 25/10/2024
At Designer Baby Products, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
1. General Policy
Due to the perishable nature of our products, we cannot accept returns on live plants. However, we are committed to ensuring that you are satisfied with your order and will do our best to resolve any issues you may encounter.
2. Damaged or Defective Items
If your plant arrives damaged or defective, please contact us within 7 days of delivery. To expedite the resolution process, please provide:
- A description of the issue
- Photographic evidence of the damage
We will assess your request and may offer a replacement or refund, depending on the circumstances.
3. Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellations can only be processed before the order has been shipped. Once your order has been shipped, we cannot cancel it.
4. Refund Process
Refunds will be processed using the original payment method. Once your return is approved, you can expect to receive your refund within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
5. Contact Us
If you have any questions or concerns regarding your order, please do not hesitate to reach out to our customer service team at:
Designer Baby Products
Street: 860 Coleman Avenue,New Windsor, Maryland, United States.
Phone number: 760-733-3071
Email: [email protected]
Website: designerbabyproducts.com
6. Policy Changes
We reserve the right to update or change this Refund and Return Policy at any time. Changes will be posted on this page, and we encourage you to review this policy periodically for any updates.
